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Shipping & Returns

Shipping of orders

We endeavour to dispatch all orders the same day they are received, however some orders may be dispatched the next working day. For UK orders, Items are posted through Royal Mail and in our experience 99% of dispatched UK orders are received by the customer within 5 working days. For International orders, items are usually recieved by the customer within 21 working days, however this will depend on your own countries Mail service.  Sodi's Gems cannot be held liable in any way if the Mailing company is responsible for any delays. Please note that when an order has been dispatched, a 'dispatch confirmation' email is automatically sent to the customer's email address.

Please note that orders dispatched on Friday may take an additional 2 working days to arrive if in the UK , but possibly longer for international orders.

Shipping Calculation

Shipping is charged in accordance to the TOTAL weight of all the products being dispatched. The charge reflects the cost of Postage and Packaging and may be amended to reflect market costs of postage. Recorded Delivery allows us to provide you with a tracking number. We use the following calculation:

  • Normal Shipping:
    • UK:
      • Weight not over 30 gram = £1
      • Weight not over 100 gram = £3
      • Weight not over 1000 gram = £6
    • EU (excluding UK):
      • Weight not over 30 gram = £3
      • Weight not over 100 gram = £4
      • Weight not over 1000 gram = £10
    • International (excluding Europe):
      • Weight not over 100 gram = £4.50
      • Weight not over 1000 gram = £15
  • Recorded Delivery:
    • UK:
      • Weight not over 30 gram = £2.50
      • Weight not over 100 gram = £4.50
      • Weight not over 1000 gram = £8
    • EU (excluding UK):
      • Weight not over 30 gram = £5
      • Weight not over 100 gram = £6
      • Weight not over 1000 gram = £12
    • International (excluding EU):
      • Weight not over 100 gram = £8
      • Weight not over 1000 gram = £18.50

Returns and Refunds

In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via email) of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

  • Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
  • Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  • Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
  • Any 'FREE GIFTS' with the products must also be returned.
  • Sale, discounted and clearance items can only be exchanged and not refunded

We are unable to accept returns of the following items: Earrings and goods which were a special order to the customer's specification.

Please note:
Returns cannot be accepted without prior authorisation by Sodi's Gems in the form of a returns authorisation (RMA) number that we will issue you with. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

You must return the unwanted items at your own expense and risk. Sodi's Gems is not responsible for returned items lost in the post, therefore we recommend sending your returns via a trackable delivery service such as Royal Mail Special Delivery.

Refunds:

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  • Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
  • Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of missing accessories.
  • Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

For any clarification please contact us using the link below or email us at admin@sodisgems.com